Legal

Terms & Conditions

Version 1.1 · Last updated 30 June 2026 · Governed by the law of England & Wales

These terms govern one-to-one private tuition and related educational services provided by ThatTutor (“ThatTutor”, “we”, “us”, “our”) — the tutoring practice of Cathleen Sagisi. By booking a lesson, paying an invoice, or ticking to accept these terms on our booking form, you (“you”, “the Client”) enter into a contract with us on these terms. Please read them before booking. If you are booking on behalf of a child, you confirm you are their parent or legal guardian and accept these terms on their behalf.

1. Definitions

• Client — the parent, guardian or adult student who books and pays for lessons.
• Student — the child or adult receiving tuition.
• Lesson — a scheduled one-to-one tuition session, online or in person.
• Booking — a lesson or block of lessons agreed between us and confirmed by payment.

2. About us and our professional standards

ThatTutor provides one-to-one tuition in Maths, English and Science, from early primary through to GCSE and IGCSE, online across the UK and in person near Upminster. Cathleen Sagisi is the tutor.

• Cathleen holds an Enhanced DBS certificate registered with the DBS Update Service, so its current status can be verified.
• We work to recognised professional tutoring standards, including The Tutors' Association Code of Practice, and keep our subject and exam-specification knowledge up to date.
• The relationship between tutor, Student and family is a professional one, carried out with a duty of care, honesty and respect for each Student's dignity and wellbeing.
• We aim to build confident, independent learners through encouragement, constructive feedback and personalised attention — never an unhealthy dependence on the tutor.

3. Enquiries and forming a contract

Submitting the booking form or messaging us is an enquiry, not a confirmed booking. A contract is formed only when we confirm a lesson time with you and you have paid in accordance with section 4. Before tuition begins we will agree who the responsible adult and main contact is, the Student's learning goals, and how feedback will be given. We may decline or end any enquiry or booking at our discretion — for example where we cannot suitably meet the Student's needs, or where there is a safeguarding, capacity or conduct concern.

4. Fees and payment

• Our current guide rates are shown on our website and confirmed when you book; the rate is agreed with you personally.
• All lessons are paid for in full and in advance. A lesson slot is only held and confirmed once cleared funds are received.
• Payment is by bank transfer or via our secure payment provider, as advised at booking. Block bookings, where offered, are paid in full before the first lesson of the block.
• We do not begin a lesson until payment for it has been received. Unpaid slots may be released to other families.

5. Your right to cancel (cooling-off) and starting sooner

Because you book at a distance, you normally have a 14-day “cooling-off” period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, during which you may cancel the overall arrangement for a refund of lessons not yet provided.

Where you ask us to schedule a lesson within that 14-day period (which most families do), you expressly request that we begin providing the service before the cooling-off period ends. In that case:

• if you cancel during the cooling-off period, you remain liable to pay for any lessons already delivered, charged in proportion to the service provided; and
• once a lesson has been fully delivered, the right to cancel that lesson under these Regulations no longer applies.

This does not affect the rescheduling and missed-lesson terms in section 6, which apply to individual lessons.

6. Rescheduling, cancellations and missed lessons

• 24 hours' notice or more: a lesson can be rescheduled or cancelled free of charge, and any payment is credited to a future lesson or refunded on request.
• Less than 24 hours' notice, or a no-show: the full lesson fee is charged and is non-refundable. This reflects that the time was reserved for the Student and cannot reasonably be filled at short notice — it is a genuine estimate of our loss, not a penalty.
• Repeated late changes may, at our discretion, lead to an administration charge (section 9) or to us ending the arrangement.
• If we cancel a lesson, you may choose a free reschedule or a full refund of that lesson.

7. Lateness and lesson length

Please have the Student ready at the start time. Each lesson is a full hour. If the Student is late, the lesson still ends at the scheduled time and is not extended. If the Student is more than 15 minutes late without contact, we may treat the lesson as a no-show under section 6. If we are ever late, the time is made up or that portion credited.

8. Late payment, overdue accounts and recovery

As lessons are paid in advance, overdue balances should be rare. Where any sum is unpaid when due, or a payment fails or is reversed:

• we will send a written reminder giving a clear deadline to pay (normally 7 days);
• a reasonable administration fee may be added to cover the cost of chasing payment;
• lessons are paused until the account is cleared;
• if the deadline passes, we may pursue the debt through the County Court (a “small claims” money claim covers amounts up to £10,000 in England & Wales), and/or instruct a debt-collection agency; and
• where a claim succeeds and a judgment (CCJ) is not paid, we may enforce it, for example through court bailiffs or High Court enforcement officers. You agree to pay our reasonable costs of recovery, court fees and any agency or enforcement fees added to the debt.

9. Additional administration charges

We may apply a reasonable administration charge, told to you in advance, for extra work caused by the Client outside normal tuition — for example repeated rescheduling, chasing overdue payment, returned payments, or requests for additional written reports or paperwork beyond ordinary progress updates.

10. How lessons are delivered

• Online lessons run on the platform we advise. You are responsible for the Student's device and a steady internet connection at your end. Please make sure devices are charged and ready before each lesson.
• Emergencies. If an emergency or something outside your control affects a lesson, let us know as soon as you can and we will see whether it can be rescheduled — at our discretion. Otherwise the normal cancellation and refund terms (section 6) apply.
• Teaching tools may change. The software and platforms we use to teach may vary over time — for example a video platform, a shared whiteboard, online worksheets or a messaging app. If you have a concern about a particular tool, please raise it with us in writing and we will see what we can reasonably do, such as using an alternative where that is possible. If a tool is essential and cannot be avoided and you would prefer not to use it, we may be unable to continue tuition; that is a matter of preference rather than any failure of our service, so it is not in itself a ground for a refund of lessons already delivered. Any lesson paid for but not yet delivered is handled under section 6.
• If technology fails at your end, the normal cancellation terms apply; if it fails at ours, the time is made up or credited.

11. Lesson recordings

• We record online lessons by default, for the safety and protection of both the Student and the tutor and to support learning. By accepting these terms you agree to this; our lawful basis is our legitimate interest in safeguarding, and we make you aware of recording before lessons begin.
• Opting out. If you would prefer your child's lessons not to be recorded, tell us in writing before lessons begin and we will discuss the options with you.
• Recordings are stored securely, are not shared with third parties, are made available to the parent/guardian (and, where the Student is 18 or over, the Student) on request, are used only for the reference of the tutor or Student or to meet a safeguarding or legal obligation, and are deleted on request and within a reasonable period otherwise.
• You and the Student must not record, photograph, stream or share a lesson without our prior written consent. Our full approach is in our Safeguarding & Child Protection Policy.

12. Homework, materials and independent learning

Lessons are most effective when paired with regular practice. We may set homework or follow-up tasks and encourage independent study; completing these is the Student's and family's responsibility, and progress depends in part on this. We do not assist with, or condone, any form of plagiarism, and we will not complete coursework or assessed work on a Student's behalf.

13. Progress, feedback and assessment

We keep simple records of attendance and progress and provide clear, constructive feedback — for example a short update after lessons and periodic comments on strengths, next steps and areas to work on. We keep our knowledge of the relevant curriculum and exam specifications current. If we identify needs beyond what one-to-one tuition can address, we will say so and suggest discussing further support.

14. Safeguarding and supervision

• The Client is responsible for providing a safe, suitable, quiet learning environment. For online or in-person lessons with anyone under 18, a parent or responsible adult should be present in the home, nearby and contactable.
• We follow safeguarding practice in line with recognised tutoring standards. Communication about a child is kept with the parent or guardian; we do not engage in private messaging or social-media contact with a Student under 18 outside the agreed channels.
• We prioritise each Student's welfare. If we have a genuine concern that a child may be at risk of harm, we may pause or end a lesson and, where necessary, share the minimum necessary information with the appropriate authorities (for example the local authority safeguarding team), recording any concern factually.
• Tuition supports but does not replace the Student's schooling or any specialist professional support.
• Our full approach is set out in our Safeguarding & Child Protection Policy.

15. Special educational needs

We welcome Students with additional needs and adapt lessons to suit each learner. Please tell us about any special educational needs, diagnoses or access requirements before tuition begins so we can plan appropriately. Where a need is beyond what we can suitably support, we will be honest about that and help you consider the right next step.

16. Conduct, suspension and termination

We expect courteous conduct from Clients and Students, and we offer the same. We may suspend or end the arrangement immediately, without refund of any lesson already delivered, in cases of abusive, threatening or unsafe behaviour, persistent non-payment, or any conduct that makes the working relationship untenable. Either party may otherwise end ongoing tuition by giving reasonable notice; lessons already paid for will be delivered or unused amounts refunded.

17. Learning materials and intellectual property

Worksheets, notes, plans and other materials we provide remain our intellectual property and are licensed to the Student for their own personal learning only. They must not be copied for others, shared publicly, sold or used commercially without our written permission.

18. Outcomes

We deliver tuition with reasonable care and skill, but learning depends on many factors, including the Student's engagement and practice between lessons. We do not and cannot guarantee any particular grade, exam result, school place or other outcome.

19. Publicity and use of lesson content

We may share examples of our teaching — such as resources, activities or anonymised work — on Instagram and other platforms, to show what we do. We will not post anything that identifies your child (their face, full name, voice or identifiable work) without your separate prior consent in writing, which you can withdraw at any time. If you have any concern about our use of content, please raise it in writing to help@thattutor.uk and we will address it, including removing content where appropriate.

20. Our responsibility to you

We will perform our services with reasonable care and skill, as required by the Consumer Rights Act 2015. To the extent permitted by law, our total liability arising from the services is limited to the fees you have paid for the affected lessons, and we are not liable for indirect or consequential loss. Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence, or for fraud. Your statutory rights as a consumer are not affected.

21. Data protection

We process personal data about you and the Student in line with UK data protection law and our Privacy Policy, which forms part of these terms.

22. Complaints

If something is wrong, please tell us first — most things are resolved quickly and informally. Our full Complaints Policy explains how to raise a concern and how we will respond. You can contact us at any time at complaints@thattutor.uk.

23. Changes to these terms

We may update these terms from time to time. The version and date at the top show the current edition; the terms in force when you book are the ones that apply to that booking.

24. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the law of England & Wales and subject to the non-exclusive jurisdiction of its courts.

By booking, you confirm you have read and accepted these Terms & Conditions and our Privacy Policy.